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Shipping & Returns

Thanks for shopping at Master Sweets Pty Ltd.
If you are not entirely satisfied with your purchase, we’re here to help.

Picking up your cake.
Drive slow- no sudden stops, no sudden acceleration, no sharp turns, etc… Keep your car COLD.

Keep your cake refrigerated until 2-3 hours before serving.

Cake and icing are very fragile. Speeding, going over bumps, slamming on the brakes, a wobbly table, someone bumping the table, leaving it in the car in hot weather, leaving it in your warm home in hot weather, allowing cats, dogs, children, or adults near the cake can cause damage that we are not responsible for.

If any of the above occur after you have picked up the cake which results in damage to the cake, we will not be responsible for any of the damage or consequential damages or expenses that you incur.

Feel free to ask us if we might be able to repair it, but note that you may incur a service/repair charge.

Returns
Please contact us first on 07 5522 0499 or via email at orders@mastersweets.com.au before making any returns.

You have 2 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the invoice or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within approx. 14 days, depending on your card issuer’s policies and other circumstances.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, please contact us on 07 5522 0499 or via email at info@mastersweets.com.au